it's still more profitable not to listen to your customers
Christmas are coming, and traditionally that means good time of the year to push people to buy things they don’t need. in Poland, companies generally don’t care what Customer wants. and don’t listed in the process of ignoring him/her. why are companies selling services choose not to listen? they don’t care? i was talking about this paradox during Cisco Connect, but in reality i was just repeating what everyone sane enough to think shouts left and right - we want customized offer, not something off the shelf. true value that people appreciate and will be loyal is created by listening to what customer wants - and giving to her/him what they really need (it’s actually pretty complex, but that’s basic intro to subject). ...